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salon policies

Booking Fee:

All booking fee's are non-refundable. If you wish to reschedule or cancel your appointment, we are able to transfer your booking fee once, as long as you provide 48 hours notice. If you need to do this a second time, your booking fee will be lost and you will need to make a new one. 

This policy stands if we have to turn you away if you are not fit for treatment through no fault of the salon. This includes a positive reaction to a patch test.

 

All bookings must be made via the Timely booking system.

Rescheduling:

If you need to reschedule your appointment, please do this no less than 48 hours before your appointment time. Any appointments rescheduled/cancellation after the time period will be charged the full cost of the treatment. 

On a rare occasion we may need to change your appointment for reasons out of our control. We will do our best to accommodate your schedule when making your new appointment

Any appointments rescheduled must be booked within 14 days of the original appointment date.  

Cancelling:

If you wish to cancel your appointment please notify us immediately, but no longer than 48 hours prior to your appointment. If you do not show to your appointment for whatever reason, you will be charged the whole cost of the treatment

Late Policy:

Please note if you are more than 10 minutes late to your appointment we may refuse treatment and your booking fee will be lost.

If you are late arriving to your appointment your services may be modified to fit the remaining time. If this happens, the full price of the services reserved will still apply.​

Arriving alone:

Please come to your appointments alone, please do not bring friends or family, (children and pets included) with you for your appointment unless arranged with salon beforehand.

These policies are in place so that we can accommodate all clients and fill any gaps. Under no circumstances can we make exceptions.

Not Suitable For Appointment:

If a clients patch test comes back positive and the treatment is unable to go ahead due to a reaction occurring our salon is unable to refund the booking fee, but as a gesture of good will, the value will be placed onto a gift voucher which can be spent towards any other treatment at our salon.

If for any other reason you are unsuitable for your appointment due to no fault of the salon, we are unable to refund the booking fee, but as a gesture of good will, the value will be placed onto a gift voucher which can be spent towards any other treatment at our salon.

These policies are in place so that we can accommodate all clients and fill any gaps. Under no circumstances can we make exceptions.

 

 

Zero Tolerance Policy:

At blooms salon we have a zero tolerance staff abuse policy both verbal and physical abuse. We believe that all staff within the salon have the right to be protected from verbal abuse (including swearing) and physical abuse or assault,

Lashes: 

Any infills that are over 4 weeks will be charged as a full set.

 Less than 50% of lashes remaining will be charged as a full set; this is due to the time taken and amount of product used.

Please make sure you are booking your infills on time and not arriving with a few lashes left on each eye.

We only infill our own technicians work.

If your lashes are done by another salon these will need to be removed before completing a full set.

If you have booked an infill with us 

Nails:

Removals of enhancements charged at extra £10. Time must be booked for this if we don't have time due to not being notified, you will lose your deposit.

Covid Policy:

Due to the most recent government announcement, masks are now optional in the salon. It is up to you as a client to decide if you wish to wear one. If you would like your technician to wear one, please notify us prior to your appointment. 

Sanitizer will still be available on arrival at both the reception desk and in the waiting area.

 

If appointments are cancelled due to testing positive to Covid we are unable to refund your deposit.
 

Client Cards:

Client Cards are signed before you have a specific service completed at our salon for the first time. These cards contain important information regarding the service you are about to receive and must be signed by the client as well as the technician. These will be stored following the Data Protection Act.

Both cash and card are accepted at checkout.

If there is anything more we can do to make your appointment more comfortable, please let us know.

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